TÜRKİYE DELIVERIES
Delivery Conditions: Your orders are delivered to cargo within 1-3 working days (Monday-Saturday) after bank approval. Depending on the distance from the delivery address to Istanbul, the courier company will deliver your order to you within 1-3 days.
Delivery times of special production products vary according to the production time. The delivery information and times of such products can vary between 15-30 days.
In case of a mishap caused by us, you will be notified based on your membership information. That's why membership is complete and accurate information is important. Delivery is not done on weekends and feast days.
The cargo tracking number will be notified to the customer via e-mail on the day the product is shipped. In case of a mishap experienced by the cargo company, this period may be extended, in this case our company cannot be held responsible for the delay.
All of the products you choose will be delivered to you by the courier companies we have contracted with.
*You must open the product that you will receive from the contracted cargo company, accompanied by a courier, and check the product. In case of any defect-defect-wrong detection of the product, you must keep a report and send it back to us. Without this process, every product received is considered to be flawless and our company cannot be held responsible for any subsequent complaints.
The products you have purchased will be notified to you by a confirmation e-mail. If any of the products you have chosen is not available in stock, an e-mail will be sent to you or you will be called from the declared phone number. If you want to be notified when the product will be in stock for the first time, you must click on the "stock alert" box.
www.manilabeat.com is an online (e-commerce) shopping site. It allows multiple users to shop at the same time. Even though it is rare, it is possible for the consumer to buy the same product and the product is out of stock. In this case ;
If the product you have paid for is out of stock, there is a waiting period of at least 4 (four) and at most 30 (thirty) days. If the product cannot be given to the consumer between these dates, the payment made is returned to him.
INTERNATIONAL DELIVERIES
Transit times will vary depending on the location of the delivery address.
International Standard Delivery: This service may be delivered through a local mail service and may not come with a tracking number. If a trackable service is used your ship confirmation email will contain a tracking number link, that will allow you to check the status of your package. Orders are usually delivered within 10-20 working days depending on your location but if it takes longer than this, please allow up to 25 working days from the date your order leaves our warehouse.
Please note: In order to qualify for Standard International Delivery your order must meet the below criteria. If your order exceeds any of them the standard delivery option will not be available:
· Order must be under 2kg
· Order must be under 150€ in value
· Order must be no larger than 60cm x 60cm x 60cm
International Express Delivery: Our express carrier provides a fully traceable delivery service. Your ship confirmation email will contain a tracking number link, that will allow you to check the status of your package. Orders are usually delivered within 3-7 working days depending on your location but if it takes longer than this, please allow up to 10 working days from the date your order leaves our warehouse.
Some more remote addresses may incur longer transit times. Cost dependent on the weight and volume of your order.
If an order includes a personalised item, this may lengthen the despatch time of your order, regardless of which delivery service is selected. The estimated despatch time of your order will be indicated at checkout.
Made to Order/personalised orders may ship on an untracked delivery service. If you have not received it, you must notify us within 40 working days of the shipment date. We cannot guarantee any further assistance with the whereabouts of your order after the 40 working days.
ADDITIONAL INFORMATION
Handling Fee
We may charge a handling fee in addition to shipping to cover warehouse storage and packing costs. Such fee will be displayed on checkout.
Customs & Duty
All items are shipped from Türkiye and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be borne by the recipient and we will not accept liability for any such costs.
We are unable to advise what the thresholds and rates are for other countries as these are determined by the respective governments and can vary significantly between countries and even items. If upon delivery, there are any additional charges due our carrier will contact you to arrange payment.
Different Stock Availability: If you have selected items with different availability times then we will despatch your order when all items are ready.
Despatching of Orders: Although we try to process and despatch your order on the day of order, this may not always be possible, for the following reasons:
· Pre-Orders: Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website
· Payment Card Checks: Sometimes we may need to make additional checks on your payment card which could delay your order. This is to reduce the risk of fraud.